Manager as Coach: The new way to get results

Today, we live in a VUCA world – volatile, uncertain, complex, and ambiguous. Businesses, leaders and managers in this environment are hit by a ‘double whammy’.  They need to make sense of this world for themselves and they need to find ways of making sense of it for their employees to ensure they achieve results.

With all this going on, it’s understandable that many businesses feel they cannot spare the time for managers to attend courses due to greater workloads and less staff. However, it is now more important than ever for businesses to recognise how essential coaching is to the productivity of employees.

You may wonder how coaching improves the productivity of staff so we have provided a few reasons below.

Coaching produces empowered employees

Encouraging managers to develop a coaching style, helps to improve productivity, morale and job satisfaction for themselves and their colleagues. Creating a positive morale within the workplace is vital for employee motivation. If employees feel they are in a happy working environment, they will be more likely to work harder and unnecessary absenteeism will decrease. Last minute sickness absence can be extremely disruptive to a manager’s working day. It forces a manager to deal with the operational issues of arranging necessary cover rather than focusing on the strategic objectives of the business.

Furthermore, coaching develops the art of listening. Whilst many people claim to be ‘good listeners’, this is often not the case. Listening to your employees is a vital component to their motivation. It is through listening that you can find out how each employee can be developed and improved. You will also find that by listening to your employees you will discover what changes are needed within your business. By gauging employees thoughts, it will help empower them as they will feel part of the decision making process. Also, by listening to your employees it encourages them to be open and honest about their feelings allowing you to address and solve any issues that may cause de-motivation. This will help to improve company loyalty resulting in a lower turnover of staff minimising unnecessary recruitment processes.

More effective time management

An empowered and engaged workforce will ultimately help reduce management time wastage. This is because an empowered workforce is a more confident one. Confident employees will be more likely to use their initiative and be assertive in making their own decisions thus making them less dependent on managers. The end result is improved performance and less stress resulting in more time for managers to spend on the ‘important’ things, as opposed to dealing with operational issues. Consequently, this will create successful individuals as well as successful teams, which is what every manager should strive to achieve.

Transparency

Coaching also helps set out clear objectives and goals. It is very important that all employees understand what is expected of them and how they can improve. Management coaching will help managers ensure their meetings are effective in achieving company goals. This is often done by summarising and re-capping the main points that have been discussed during the meeting. Managers are encouraged to ask employees whether they have any questions to find out if they are unsure as to what is expected of them. This should result in less mistakes being made creating a more efficient workforce. Furthermore, when it comes to setting out goals for the company in such meetings, empowered employees will be much more committed to achieving a common goal for the business as they will feel more loyalty to the company.

Benefits of Developing a Coaching Culture:

Ultimately, a coaching culture within a workforce is essential to create the most effective and efficient employees. Whilst time does have to be spent attending courses, the benefits your company will reap as a result of such courses will far outweigh any down time for training.

This is confirmed by the Chartered Institute of Personnel and Development (CIPD), in their 2009 survey which found that coaching was the most effective talent management activity used by organisations.

The benefits of facilitated space to think, explore and reflect are many and varied.

The Wales Coaching Initiative:

The Welsh Government fully understands the importance of coaching for the success of Welsh businesses. Organisations with more than 10 employees now have the opportunity to receive fully funded coaching skills training.

Coachwales is a fully funded, Welsh Government backed initiative from Worth Consulting. The project is part funded by the European Social Fund via The Welsh Government.

The fully funded project offers all private and third sector organisations in Wales the opportunity to send one person on a training programme to achieve an ILM Level 3, 5 or 7 (Award, Certificate or Diploma) in Coaching and Mentoring.

Karen Whittleworth of Worth Consulting delivering a successful training programme

Karen Whittleworth of Worth Consulting delivering a successful training programme

 

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